Hi,
We registered articles via the Web Deposit (CrossRef - DOI Deposit Form ) but did not received any confirmation that the process was successful. Unfortunately, the Technical Contact reported that the pages on his account after logging in are blank:
As I understand, this is why the process of registration DOI was not finished (the blank page appears after logging in at the end of the process). What is the problem here? Should someone else log in at the end? Why technical contact cannot upload DOIs?
Thanks for your attention. Iâm looking forward to your reply.
Thanks for your message, and welcome to the community forum! Youâre not the first person to report a problem with this login. It could be related to the credentials you are using, but Iâd need more details about your account and the username and/or email address being used in the registration. If you can send me details about your account to support@crossref.org, Iâll gladly take a closer look.
For our other members who have reported this problem, we found that updating to a new version of their browser and/or checking on firewall settings on their end did the trick. Letâs start with the additional account details that I have requested above and we can go from there.
Thank you - we checked our browsers and firewall settings - unfortunately, the problem is still there. I sent you the login/email details in private message and to support@crossref.org. I think there is something wrong with credentials and I have no idea how to fix it.
Kind regards,
Joanna
Thank you Isaac,
so far noone reached out to me or to Technical contact. This case is crucial for us and I really hope to get it fixed as soon as possible.
Hi @jlepicka , I donât see a message from you into support@crossref.org, but I do see one from your colleague, Zuzanna. Sally on our membership team responded to Zuzanna with this on Friday, 10 September:
Thank you for your message. We note that your accountâs Technical contact has received login credentials for use in depositing DOIs with Crossref. Weâre confused by your reference to âdownloadingâ DOIs - you need to generate full DOIs based on the DOI prefix weâve assigned to your account (10.53301), then register these with Crossref.
May I suggest that you check out the following online resources initially?
You can find out how to choose the most appropriate content registration mechanism for your organization here.
You can access a recorded webinar on getting started with content registration here.
If you then require further guidance, please donât hesitate to contact our Support Team (support@crossref.org) for help.
If you would like us to issue login credentials to others at your organization, just provide me with their name and email address and I can set up additional user credentials for them.
Hi Isaac,
This is not the case we are talking about. As you can see from the message, Zuzanna tried to get some help, but she donât know the process as well as I do.
As you write, âWe note that your accountâs Technical contact has received login credentials for use in depositing DOIs with Crossrefâ - well, we know this. I screenshoted the issue at the beginning, didnât I? The credentials are not working and we are unable to register DOI. Unfortunately, noone answered our concerns about the blank pages screenshoted above.
We cannot replicate the issues you are reporting with the web deposit form. Are you receiving the blank page after entering your metadata into this form:
I see that @pdavis is helping you via support@crossref.org. Weâll be discussing this together shortly. I hope we can get this sorted as soon as possible.
Yes, that does all look good. Thanks for providing the information on the browsers. I use the same versions, so thatâs not the issue. Glad we can eliminate that.
We have only seen this error a small number of times before and in most cases it has been fixed by changing browsers or firewall settings on the PC. Sometimes there has also been a need to access the web pages on a different network, so we would ask you to check accessing the web page from a computer off of the network and even a personal one to check everything in that environment.
Paul and I have checked and we are able to alias in as your account and so it is more likely and issue with the client setup or network. Has anyone been able to login to the admin system correctly?
Have you tried different PCs in different locations?
Thanks for your patience with this, I hope we can help you get going very soon.
I tried my personal computer from home and there is still nothing on Grzegorz account.
What is more - our firm works for another journal with DOI and we can operate on this account (everything works just fine for the other journal!). Of course this wonât fix the problem we are talking about, but at least I am sure that there is something wrong specifically with our Technical contact account.
Can you help me register DOIs some other way? I need them as soon as possible, as I mentioned our journal is waiting with printing the newest issue.
And to be clear, noone been able to login to the admin system correctly, I cleared all of the cache from the browser, tried different browsers and different PCs.
And we paid the fee for Crossref of course.
I see you gave me credentials to handle the submission for the journal, thank you! I logged in and I can see the Admin panel et al. Thank you and I am going to register DOI now - I hope itâs working
So happy to hear that Paul was able to get you access so you can make your submissions. Thanks for your patience, Joanna. These types of errors are difficult to troubleshoot, so I appreciate you bearing with us.
Iâm going to continue to dig to see what might have been the issue with the other email address/credentials (I may need to get our technical team involved as we havenât seen this as the cause of the problem in the past). Iâll follow up via the support desk ticket when I have more about the underlying cause.
