When I want to upload the xlm file to register my DOI it appears "You have not been recognized as an authorized user that is allowed to upload files on the system" what do i do?

when I want to upload the xlm file to register my DOI it appears “You have not been recognized as an authorized user that is allowed to upload files on the system” what do i do?

Hi Luis,

That message suggests a problem with your account permissions. Could you email us at support@crossref.org and include the username and DOI prefix in your message? We’ll be happy to take a look.

-Shayn