Users of iThenticate may experience issues with their reports not generating and showing as pending.
This appears to be affecting submissions, which match to a submission in our database, that contains non-English characters within the title or author name.
Turnitin believe they have located the root cause of this issue and are working hard to resolve this as their top priority.
We apologise for any inconvenience this may cause.
For updates on iThenticate, please go to: https://turnitin.statuspage.io